Wholesale Payment/ Returns Terms

- All invoices are required to be paid in full within 30 days from placement of the order. Example, order is placed on January 1st, we must have received full payment for order by February 1st. 

- An interest of 20% is charged annually to all invoice balances not paid in full.

- Client has the option to cancel order prior to shipping and receive full reimbursement. If order has been shipped, client may return the order within 15 days of receiving the order but shipping charge must not be reimbursed. 

- No order can be returned for embroidered/personalized items.

- To cancel an order, you must e-mail our customer service at client@matsuru.ca